FAQ

FAQ - Scarabeaus Jewelry

1. What are the available payment options on your website?

Answer: We accept payments through credit cards (Visa, MasterCard, American Express) and PayPal for online purchases. In-store, we also accept cash payments.

2. Do you offer international shipping?

Answer: Yes, we offer international shipping. Please refer to our "Shipping and Returns" page for details on shipping fees and the countries we serve.

3. Can I return or exchange a jewelry item purchased online?

Answer: Yes, we accept returns and exchanges under certain conditions. You have a 30-day window from the date of receipt to return the jewelry to us in its original condition, unworn, and in its original packaging. Please refer to our "Shipping and Returns" page for more details on our return policy.

4. How should I care for my jewelry to keep it in good condition?

Answer: To maintain your jewelry, avoid exposing it to harsh chemicals, seawater, or perfumes. We recommend storing it in a jewelry box when not wearing it and cleaning it regularly with a soft cloth to preserve its shine.

5. Do you offer custom-made jewelry?

Answer: Yes, we offer custom-made jewelry services for our customers. If you wish to create a unique and personalized piece, please contact us to schedule an appointment with one of our expert jewelry designers.

6. What is the quality of the gemstones used in your jewelry?

Answer: We carefully select our gemstones from reputable suppliers known for their quality and authenticity. All our gemstones are checked and certified by professional gemologists.

7. Do you provide jewelry repair services?

Answer: Yes, we offer jewelry repair services in-store. Whether it's a sizing adjustment, a stone setting repair, or polishing, our team of experts is here to help you restore your jewelry.

8. How can I contact customer service for any questions or issues?

Answer: You can contact us by phone at [phone number] or by email at [email address]. Our customer service team will be delighted to answer any questions and assist you if needed.

9. Do the jewelry items come with a gift box?

Answer: Yes, all our jewelry items are delivered in an elegant gift box, ready to be presented as a gift or stored securely.

10. Can I reserve a jewelry item in-store before making a purchase?

Answer: Yes, we offer the option to reserve a jewelry item in-store. Please contact us for more details on our reservation process.

If you have any other questions or need further information, feel free to reach out. Our team is here to assist and guide you in your jewelry selection at Scarabeaus.